VelaraTravel

Privacy Policy

Last updated: June 6, 2026

Velara Travel, operated by Smart Solutions Now LLC ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

  • Full name
  • Email address
  • Phone number
  • Billing and mailing address
  • Traveler details (date of birth, passport information, frequent flyer numbers)
  • Payment information (processed securely through our payment partners)

Information Collected Automatically:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on our site
  • Referring website
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and confirm your travel bookings
  • Communicate booking confirmations, updates, and changes
  • Provide customer support and respond to inquiries
  • Process payments and prevent fraudulent transactions
  • Send promotional offers and travel deals (where you have opted in)
  • Improve our website, services, and customer experience
  • Comply with legal obligations and enforce our terms

3. How We Share Your Information

We may share your information with:

  • Travel Service Providers: Airlines, hotels, car rental companies, and other providers necessary to complete your booking.
  • Payment Processors: To securely process your transactions.
  • Service Vendors: Third parties that support our operations (e.g., email delivery, analytics, customer support tools), bound by confidentiality obligations.
  • Legal and Regulatory Authorities: Where required by law, court order, or to protect our rights and prevent fraud.

We do not sell your personal information to third parties for their own marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can manage or disable cookies through your browser settings; however, some features of our website may not function properly without them.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Transaction and booking records may be retained for a minimum period as required by applicable law.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications
  • Request a copy of your data in a portable format

California Residents (CCPA): You have the right to know what personal information we collect, request its deletion, and opt out of the sale of personal information (note: we do not sell personal information).

EU/UK Residents (GDPR): You have the rights listed above and may lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at support@velaratravel.com.

8. Marketing Communications

If you have opted in to receive promotional emails, you may unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Please note that you may still receive transactional emails related to your bookings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete it.

11. International Data Transfers

If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

13. Contact Information

For privacy-related questions or to exercise your rights, please contact:

Velara Travel — Operated by Smart Solutions Now LLC
157 Old Lupton Rd, Merritt, NC 28556, USA
Phone: (252) 802-7679
Email: support@velaratravel.com